Help Desk

Where do you go to get an expert resolution to your most pressing IBM Planning Analytics / TM1, Workday Adaptive Planning and BlackLine issues? Do you spend too much time fielding general user support questions? Do you need help?

As part of Revelwood’s Customer Care program, we now offer a “Pay As You Go” Help Desk to assist you diagnosing, troubleshooting and resolving bugs and other issues related to your FP&A and financial close environments. You and your users can contact us anytime and you only pay for the support you receive, when you need it.

Here is what you get in our “Pay As You Go” program:

• Support for troubleshooting and remediation of your application environment(s) during normal business hours
• Highly-trained technical specialists to help you resolve your issues
• Answers to questions you and your users may have in the administration and usage of IBM Planning Analytics / TM1, Workday Adaptive Planning and BlackLine
• Tracking of all inbound support incidents within Revelwood’s Customer Care Portal

Give yourself peace of mind knowing that you’ll always have Revelwood to take your call and help ensure your IBM Planning Analytics / TM1, Workday Adaptive Planning or BlackLine environment is up and running smoothly.