Help at Every Step of the Way

Once we build your solution, our goal is to make you self-sufficient but we won’t leave you high and dry. We have various levels of support to help you as much or as little as you need. Our Customer Care services address the real business functions and logic of your FP&A applications and we can diagnose and fix problems to give you peace of mind.

 

Help Desk

As part of Revelwood’s Customer Care program, we now offer a dedicated Help Desk to help you diagnose, troubleshoot and solve bugs and other issues related to your entire IBM Planning Analytics / TM1 and Workday Adaptive Planning environments, including all of your customizations and configurations. You and your users can contact us anytime—we’re here to help. Find out more about Revelwood’s Help Desk offering.

 

System Administration as a Service

Revelwood’s System Administration as a Service (SAaaS) offering provides administration services for your IBM Planning Analytics / TM1 and Workday Adaptive Planning operations. Tap into our many years of experience, staff expertise and managed services infrastructure to free your team up to focus on FP&A, not administration. We can handle your general and cycle maintenance needs and provide expert help desk support services. Our SAaaS offering comes in two forms: Fully outsourced coverage and Backup/Supplemental coverage. Find out more about the benefits of our SAaaS offering.

 

Performance Tune-Up

Everyone knows that proper maintenance is the key to maintaining overall good health and performance. You don’t think twice about going to a mechanic for scheduled tune-ups or heading to your doctor for routine well visits. So why would you assume that your IBM Planning Analytics /TM1 or Workday Adaptive Planning solution will simply take care of itself?

As part of Revelwood’s Customer Care program, we offer a Performance Tune-Up service. This is a recurring, scheduled maintenance program that allows Revelwood to bring our many years of experience and best practices to bear on your system. Our Performance Tune-Up is offered on a quarterly or annual basis. Find out more about how our Performance Tune-Up can help you.