Help at Every Step of the Way
Once we build your solution, our goal is to make you self-sufficient but we won’t leave you high and dry. We have various levels of support to help you as much or as little as you need. Our Customer Care services address the real business functions and logic of your FP&A and accounting applications and we can diagnose and fix problems to give you peace of mind.
Advantage Services
Our new Advantage Services program is an annual block of pre-purchased hours that you can use whenever you need them for development, support or even one-on-one training. By pre-purchasing support services, you receive discounted rates and priority support over clients not enrolled in Advantage Services. There are four options for Advantage Services to meet your company’s specific needs – Platinum, Gold, Silver and Bronze. Our Advantage Services program is available by email or phone and premium plans include an annual Business Review and Roadmap discussion. Contact us at info@revelwood.com for more information.
Help Desk
For those of you that prefer support as you need it, we have our “Pay As you Go” program. This is for support services only. Our dedicated Help Desk can help you diagnose, troubleshoot and solve bugs and other issues related to your FP&A and financial close environments, including all of your customizations and configurations. You and your users can contact us anytime – we’re here to help. Find out more about Revelwood’s Help Desk offering.
System Administration as a Service
Revelwood’s System Administration as a Service (SAaaS) offering provides administration services for your IBM Planning Analytics / TM1 and Workday Adaptive Planning operations. Tap into our many years of experience, staff expertise and managed services infrastructure to free your team up to focus on FP&A, not administration. We can handle your general and cycle maintenance needs and provide expert help desk support services. Our SAaaS offering comes in two forms: Fully outsourced coverage and Backup/Supplemental coverage. Find out more about the benefits of our SAaaS offering.