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Help Desk

Revelwood’s Performance Tune-Up Is Live!

January 24, 2019 by Brian Combs Leave a Comment

News & Events

Revelwood’s Customer Care offering is now complete! I am excited to announce that the third prong in our suite of Customer Care services, the Performance Tune-Up, is ready to go. Our Performance Tune-Up, along with the other two services, System Administration as a Service and Help Desk, will make sure your TM1 or IBM Planning Analytics system doesn’t fail when you need it most. It’s all about providing you with the peace of mind that Revelwood has your back when you need us. You choose the level of service that fits you best and we take care of the rest.

While our goal is to make you self-sufficient with respect to your solution and processes, we understand that there are times where a second set of hands is very important. Whether you want us to handle all or part of your system administration or you want to take advantage of our “phone a friend” option or if you want recurring check points to ensure your system is continually tweaked and updated so it changes with your business, Revelwood has you covered. Now I want to focus a bit on our final Customer Care offering, the Performance Tune-Up.

To maintain peak performance levels, Revelwood offers recurring, scheduled maintenance of your Planning Analytics application. This is accomplished through a combination of interviews and detailed technical reviews of your cube models, business processes and technical environment. The Tune-Up includes Annual and Quarterly components which cover general technical and business topics that may affect the health of your system.

Annual Tune-Up services are completed once per year and focus on general business concerns/changes and the technical health of your overall solution. Quarterly Tune-Up services provide a deep dive into one model per quarter and focus on five key components which are measured across five overarching categories. Revelwood will review your model’s performance, maintainability, integrity, usability and security for your TurboIntegrator processes, entry templates, rules, model structure and reports.

Everyone knows that proper maintenance is the key to maintaining overall good health and performance. You don’t think twice about going to a mechanic for scheduled tune-ups or heading to your doctor for routine well visits. So why would you assume that your TM1/Planning Analytics solution will simply take care of itself?

With constant changes to your processes and system usage, how can you afford NOT to include Revelwood’s Performance Tune-Up as part of your normal maintenance routine? Without proper care and feeding, your solution may not be ready when you need it most. Don’t let your investment suffer a slow decline. Let Revelwood’s Performance Tune-Up offering help you ensure continued success tomorrow.

Home » Help Desk

Filed Under: IBM Planning Analytics Tips & Tricks, News & Events Tagged With: Analytics, Beyond Budgeting, Budgeting, Budgeting Planning & Forecasting, Customer Care program, Financial Performance Management, Help Desk, Performance Tune-Up, System Administration as a Service, TM1

New Customer Care Offering: System Administration as a Service for TM1 Users

January 23, 2019 by John Pra Sisto Leave a Comment

News & Events

As part of our expanded Customer Care program, we’ve recently launched a new System Administration as a Service (SAaaS) offering for TM1 users and IBM Planning Analytics users. This new program enables you to tap into our many years of experience, staff expertise and managed services infrastructure. We’ll free up your team from the labors of TM1 administration, while handling your general and cycle maintenance needs.

TM1 users and Planning Analytics users can chose from two options:

Fully Outsourced Coverage for TM1 Users

 We’ll take over your entire administration function. Our team will be fully responsible for ensuring your business cycles are managed from start to finish and that your TM1 environment or Planning Analytics environment is running in top condition. TM1 users will realize a number of benefits from this plan, including:

  • Reducing your SG&A expense
  • Allowing you to focus on your business and core competencies, rather than admin tasks
  • Eliminating the need for you to keep track of all the changes, patches, and updates from IBM
  • Providing uninterrupted service, freeing you from planning around vacations and unexpected absences

Backup/Supplemental Coverage for TM1 Users

We’ll serve as your extra set of hands when you need us. Whether its your busy season or you are taking vacation, we’re here so that your TM1 environment is always up and running. The benefits of this program include:

  • Access your expert technical staff when you need to
  • Augmenting your internal staff
  • Filling any skill or knowledge gaps
  • Ensuring continuity of business processes
  • Freeing your part-time admin to allow them to focus on their primary role
  • Gaining incremental assistance without adding incremental headcount

Our System Administration as a Service offering is one of several in our newly expanded Customer Care program. Our other Customer Care services include a Performance Tune-Up and a Help Desk offering.

Home » Help Desk

Filed Under: News & Events Tagged With: Analytics, Budgeting, Budgeting Planning & Forecasting, Customer Care program, Financial Performance Management, Help Desk, IBM Planning Analytics, Performance Tune-Up, TM1

New Performance Tune-Up Service for TM1 & IBM Planning Analytics Users

November 15, 2018 by Brian Combs Leave a Comment

News & Events

In response to customer requests, we’ve been expanding our Customer Care program. The newest option is a Performance Tune-Up. Proper maintenance of your TM1/Planning Analytics environment is the key to overall good health and performance. Think of our team as your “mechanics” for your solution. You take your car to the auto shop for regular tune-ups. Why not do the same for TM1/Planning Analytics?

We’ve designed this service to make sure your system is running at its best. It is a recurring, scheduled maintenance program consisting of annual tune-ups and quarterly tune-ups. We’ll conduct interviews with your users and detailed technical reviews of your cube models, reports, business processes and the overall environment.

The Performance Tune-Up accomplishes many things, including:

  • Verifying that your TM1/Planning Analytics solution is maintaining peak performance levels and meeting your business and technical requirements
  • Confirming you are up-to-date with the latest IBM technology and leveraging new features and capabilities
  • Ensuring a positive end-user experience

We also offer other services for customer care. These include a subscription-based dedicated TM1/Planning Analytics Help Desk and a System Administration as a Service (SAaaS) offering. Our dedicated TM1 Planning Analytics Help Desk helps you diagnose, troubleshoot and resolve bugs and other issues related to your entire TM1/Planning Analytics environment – including all of your customizations and configurations. Our SAaaS solution is designed to free up your team from the labors of TM1 administration and comes in two options: fully out-sourced coverage and backup/supplemental coverage.

Let our expert team at Revelwood free up your time by taking advantage of our Customer Care program today!

Home » Help Desk

Filed Under: News & Events Tagged With: Analytics, Budgeting, Budgeting Planning & Forecasting, Customer Care program, Financial Performance Management, Help Desk, IBM Planning Analytics, Implementation Services, Performance Tune-Up, Planning & Reporting, Professional Services, SAaaS, System Administration as a Service, TM1

New Subscription-based Pricing for Revelwood’s TM1 & IBM Planning Analytics Help Desk

January 25, 2018 by John Pra Sisto Leave a Comment

News & Events

Most of us have workdays that force us to choose between spending time on tasks that are urgent versus tasks that are vital. As a TM1 or IBM Planning Analytics administrator, that may mean having to answer urgent (or, really not-so-urgent) general user support questions when you would much rather spend your time designing a new model to for that major corporate strategic initiative. Or building the business case on why you should migrate from TM1 to Planning Analytics now, before your Finance team starts to do its 2019 budgeting and planning and hits a wall.

We understand your challenges and we’re here to help. You can turn to our new Help Desk and send those urgent (and not-so-urgent) issues our way, while you make the best use of your time. Revelwood’s TM1/Planning Analytics Help Desk can help you diagnose, troubleshoot and solve bugs and other issues related to your entire TM1/Planning Analytics environment. We can also work with you on all of your customizations and configurations. You can even have your users contact us directly. But that’s not all — our new Help Desk is a subscription-based service offering. You pay one monthly fee, which gives you unlimited access to our help desk team. Now, not only can you put a set budget in place for your TM1/Planning Analytics support needs, but you can also turn to us for help without worrying about the cost to you!

Revelwood Help Desk Admin Support Plan

This is a Level II plan, where you provide Level I support to your end users, while we provide Admin support to authorized individuals that you designate. You and your authorized individuals will funnel questions and issues from your end users first, enabling your team to prioritize issues and rely on our team where you feel we are needed the most.

Revelwood Help Desk End-User Support Plan

This is a Level I plan where Revelwood will serve as Level I support for your end-users who use TM1/Planning Analytics on a regular basis. We can answer whatever questions they have, freeing you up to focus on higher-value tasks. This plan also includes Level II support.

Let us take the “headaches” off your to-do list so you can focus on the vital projects on your list. We can partner with you to help ensure your TM1/Planning Analytics environment is up and running smoothly. Both plans are available as a subscription service, giving you peace of mind from a budget perspective and a support perspective!

Send an email to John Pra Sisto to find out more.

Home » Help Desk

Filed Under: News & Events Tagged With: Budgeting, Financial Performance Management, Help Desk, IBM Planning Analytics, Planning & Reporting, TM1

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