• Skip to main content
  • Skip to footer
Revelwood Logo

Revelwood

Your SUPER-powered WP Engine Site

  • Who We Are
    • About Us
      • Our Company
      • Our Team
      • Partners
    • Careers
      • Join Our Team
  • What We Do
    • Solutions
      • Workday Adaptive Planning
      • IBM Planning Analytics
      • BlackLine
    • Services
      • Implementation Services
      • Customer Care
        • Help Desk
        • System Administration as a Service
      • Training
        • Adaptive Planning Training
        • IBM Planning Analytics / TM1 Training
    • Products
      • DataMaestro
      • LightSpeed
      • IBM Planning Analytics Utilities
  • How We Help
    • Workday Adaptive Planning Use Cases
    • IBM Planning Analytics Use Cases
    • BlackLine Use Cases
    • Client Success Stories
  • How We Think
    • Knowledge Center
    • Events
    • News
  • Contact Us

System Administration as a Service

Revelwood’s Performance Tune-Up Is Live!

January 24, 2019 by Brian Combs Leave a Comment

News & Events

Revelwood’s Customer Care offering is now complete! I am excited to announce that the third prong in our suite of Customer Care services, the Performance Tune-Up, is ready to go. Our Performance Tune-Up, along with the other two services, System Administration as a Service and Help Desk, will make sure your TM1 or IBM Planning Analytics system doesn’t fail when you need it most. It’s all about providing you with the peace of mind that Revelwood has your back when you need us. You choose the level of service that fits you best and we take care of the rest.

While our goal is to make you self-sufficient with respect to your solution and processes, we understand that there are times where a second set of hands is very important. Whether you want us to handle all or part of your system administration or you want to take advantage of our “phone a friend” option or if you want recurring check points to ensure your system is continually tweaked and updated so it changes with your business, Revelwood has you covered. Now I want to focus a bit on our final Customer Care offering, the Performance Tune-Up.

To maintain peak performance levels, Revelwood offers recurring, scheduled maintenance of your Planning Analytics application. This is accomplished through a combination of interviews and detailed technical reviews of your cube models, business processes and technical environment. The Tune-Up includes Annual and Quarterly components which cover general technical and business topics that may affect the health of your system.

Annual Tune-Up services are completed once per year and focus on general business concerns/changes and the technical health of your overall solution. Quarterly Tune-Up services provide a deep dive into one model per quarter and focus on five key components which are measured across five overarching categories. Revelwood will review your model’s performance, maintainability, integrity, usability and security for your TurboIntegrator processes, entry templates, rules, model structure and reports.

Everyone knows that proper maintenance is the key to maintaining overall good health and performance. You don’t think twice about going to a mechanic for scheduled tune-ups or heading to your doctor for routine well visits. So why would you assume that your TM1/Planning Analytics solution will simply take care of itself?

With constant changes to your processes and system usage, how can you afford NOT to include Revelwood’s Performance Tune-Up as part of your normal maintenance routine? Without proper care and feeding, your solution may not be ready when you need it most. Don’t let your investment suffer a slow decline. Let Revelwood’s Performance Tune-Up offering help you ensure continued success tomorrow.

Home » System Administration as a Service

Filed Under: IBM Planning Analytics Tips & Tricks, News & Events Tagged With: Analytics, Beyond Budgeting, Budgeting, Budgeting Planning & Forecasting, Customer Care program, Financial Performance Management, Help Desk, Performance Tune-Up, System Administration as a Service, TM1

New Performance Tune-Up Service for TM1 & IBM Planning Analytics Users

November 15, 2018 by Brian Combs Leave a Comment

News & Events

In response to customer requests, we’ve been expanding our Customer Care program. The newest option is a Performance Tune-Up. Proper maintenance of your TM1/Planning Analytics environment is the key to overall good health and performance. Think of our team as your “mechanics” for your solution. You take your car to the auto shop for regular tune-ups. Why not do the same for TM1/Planning Analytics?

We’ve designed this service to make sure your system is running at its best. It is a recurring, scheduled maintenance program consisting of annual tune-ups and quarterly tune-ups. We’ll conduct interviews with your users and detailed technical reviews of your cube models, reports, business processes and the overall environment.

The Performance Tune-Up accomplishes many things, including:

  • Verifying that your TM1/Planning Analytics solution is maintaining peak performance levels and meeting your business and technical requirements
  • Confirming you are up-to-date with the latest IBM technology and leveraging new features and capabilities
  • Ensuring a positive end-user experience

We also offer other services for customer care. These include a subscription-based dedicated TM1/Planning Analytics Help Desk and a System Administration as a Service (SAaaS) offering. Our dedicated TM1 Planning Analytics Help Desk helps you diagnose, troubleshoot and resolve bugs and other issues related to your entire TM1/Planning Analytics environment – including all of your customizations and configurations. Our SAaaS solution is designed to free up your team from the labors of TM1 administration and comes in two options: fully out-sourced coverage and backup/supplemental coverage.

Let our expert team at Revelwood free up your time by taking advantage of our Customer Care program today!

Home » System Administration as a Service

Filed Under: News & Events Tagged With: Analytics, Budgeting, Budgeting Planning & Forecasting, Customer Care program, Financial Performance Management, Help Desk, IBM Planning Analytics, Implementation Services, Performance Tune-Up, Planning & Reporting, Professional Services, SAaaS, System Administration as a Service, TM1

Footer

Revelwood Overview

Revelwood helps finance organizations close, consolidate, plan, monitor and analyze business performance. As experts in solutions for the Office of Finance, we partner with best-in-breed software companies by applying best practices guidance and our pre-configured applications to help businesses achieve their full potential.

EXPERTISE

  • Workday Adaptive Planning
  • IBM Planning Analytics
  • BlackLine

ABOUT

  • Who We Are
  • What We Do
  • How We Help
  • How We Think
  • Privacy

CONNECT

Contact:

25B Vreeland Road, Suite 111 Florham Park, NJ 07932
201.984.3030
info@revelwood.com

Copyright © 2023 · Revelwood Inc. All rights reserved. Revelwood® and the Revelwood logo are registered marks of Revelwood Inc.