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Customer Care

Revelwood’s Customer Care Offering: Advantage Services

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Do you know about Revelwood’s Advantage Services program? It consists of an annual, discounted block of hours and priority support with Revelwood’s IBM Planning Analytics and TM1 experts or Revelwood’s Workday Adaptive Planning experts.

The Advantage Services program enables you to:

  • Use the hours as needed for support, development or training
  • Forecast support costs for the year
  • Have a repository of support tickets through the length of your Advantage Services contract
  • Have Revelwood analyze your support tickets to make proactive recommendations
  • Receive discounted services hours, making your support dollars go farther

We offer four Advantage Services options to meet your needs – Platinum, Gold, Silver and Bronze. Premium plans include an annual Business Review and Roadmap discussion. We also have an SMB option for smaller businesses. 

And, you do not need to be an existing Revelwood client to participate in the program!

Interested in learning more about our Advantage Services program? Contact John Pra Sisto.

Learn more about Revelwood’s Customer Care offerings:

Revelwood Customer Care: Staff Augmentation for IBM Planning Analytics

Revelwood Customer Care: Health Check & Business Process Review for IBM Planning Analytics

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What Does Revelwood Do?

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When you think of consumer companies, you might only think of them in terms of their flagship product or service. Coca-Cola sells soft drinks. McDonald’s sells hamburgers. Uber provides ride shares for people. Those companies actually do more than just what they are known for: Coca-Cola also offers Dasani, VitaminWater, Honest Kids, Gold Peak iced tea and more. McDonald’s is also known for its Filet-O-Fish and has now entered the competitive fried chicken market. In addition to offering ride shares, Uber’s services include food and goods delivery.

Many Revelwood clients think of us as their partner of choice to design and implement Office of Finance solutions based on IBM Planning Analytics and Workday Adaptive Planning. Like those consumer brands I mentioned, we do much more than that. We’ve recently added BlackLine to our best-of-breed portfolio and are looking forward to adding more world-class solutions for the Office of Finance.

We also deliver Customer Care solutions for managing and maintaining your Office of Finance systems.

Hear what our CEO, Ken Wolf, has to say about what Revelwood does and how we are enabling organizations to disrupt their companies, industries and the world.

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